Results
These are projects I led at Best Buy, at 5.11 Tactical, and as a consultant. The numbers are real, and I can walk you through every one.
D365 ERP failed every time a promotion drove peak volume. The workaround was to shut off inventory flows and clean up by hand afterward.
Pulled the ERP admins off the ticket queue, moved vendors from feature work to performance work, and drove the root cause across IT, the business and vendors.
Stable under peak load in 90 days. Promotions ran with every system on, and the business trusted IT again.
Every D365 release took weeks of manual testing by business users, plus travel. Features waited months to ship.
Found the real bottleneck was manual QA, not deployment. Hired an automation engineer, built automated regression testing and a CI/CD pipeline in Azure DevOps.
Weekly releases. 2,000+ hours a year of manual testing eliminated. $250K to $300K a year saved in labor and travel.
IT labor wasn't tracked well enough to claim CAPEX treatment or R&D tax credits. Money was left on the table every year.
Built a simple time tracking tool on Microsoft tools the company already owned, and worked with Finance to classify eligible work.
$2.5M+ in annual CAPEX and tax benefit, with zero new software cost.
The in-store and online trade-in platform couldn't scale with the business.
Rebuilt it in-house with my own team, at zero vendor cost.
$350M in incremental revenue. Customers spent about 3.5x their trade-in credit.
A multi-year ERP modernization across supply chain, warehouses and eCommerce had stalled, in a division moving $4B+ in goods a year.
Moved a 40 to 50 person organization to Agile and Azure DevOps, prioritized by business value, shipped in increments, and brought all L2 and L3 support in-house.
Full value delivered in under 24 months. Four warehouses consolidated to two. Company-wide incident calls cut from weekly to quarterly.
The loan origination system had a performance problem the internal team couldn't isolate.
Advised the EVP/CIO, put automated testing into production, and isolated the systemic issue. Coached the team to frame the fixes in benefit, risk and ROI.
A data-backed roadmap, approved by executive leadership.
Tell me what's breaking. I'll tell you honestly whether I can help.
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